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Privacy Policy

This Privacy Policy outlines our policies and procedures on the collection, use and disclosure of your information and tells you about your privacy rights.

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We have tried to make this Privacy Policy short and simple.

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Who we are

Name: Thacka Lea Caravan Park

Address: Thacka Lane, Penrith, Cumbria, CA11 9HX

Phone Number: 01768 863319

E-mail: info@thackaleacaravanpark.co.uk

 

Updates to Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on this page. This privacy policy was updated on 05/07/2024.

 

What information / data is collected

 

Personal data

We receive, collect and store any information you enter on our website or provide us in any other way. We may ask you to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • First name and last name

  • Email address

  • Phone number

  • Usage Data

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Usage Data

Usage data is collected automatically when using our website. Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, the time and date of your visit, the pages of our website that you visit, the time spent on those pages, page interaction information, and methods used to browse away from the page, unique device identifiers and other diagnostic data.

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How we collect your personal data

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Submission of a contact us form on our website

  • Signing up to our newsletter on our website

  • Making an enquiry or booking over the phone

  • Making an enquiry or boking in person

Your personal information will be used for the specific reasons below.

 

How the information collected is used

We use the personal and non-personal information you have provided for the following purposes:

  • To provide and maintain our website.

  • For the performance of a contract (making a booking).

  • To manage your enquiry.

  • To be able to contact you regarding your booking.

  • To provide you with news, special offers and general information about our services and local events. Only applicable if you have opted in to receive such information via our newsletter.

  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, evaluate and improve our website, marketing and your experience.

  • To comply with any applicable laws and regulations.

 

Disclosure of information

We may share this information with:

  • Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our website

  • Other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed

  • Your consent: We may disclose your personal information for any other purpose with your consent.

  • Professional advisers: including lawyers, bankers, auditors and insurers.

  • Government bodies: HM Revenue & Customs, regulators and other authorities

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@thackaleacaravanpark.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We need it to perform a public task.

(e) We have a legitimate interest.

 

Retention of personal data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal, accounting or reporting requirements.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our website or We are legally obligated to retain this data for longer time periods.

Data security

The security of your personal data is very important to us. Our website is hosted on the Wix.com platform. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

Delete your personal data

You have the right to delete or request that we assist in deleting the personal data that we have collected about you.

 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we will try our best to respond to you within one month.

 

Please contact us at info@thackaleacaravanpark.co.uk if you wish to make a request. If you have any concerns about our use of your personal information, you can make a complaint to us at info@thackaleavaravanpark.co.uk

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

Links to other websites

Our Service may contain links to other websites that are not operated by us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

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We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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